What if the seller doesn't deliver at all?
Support Article for Consumers · Last Revised Aug 13, 2023
The overwhelming majority of all transactions on MMOSWAP are successfully delivered. However, certain exceptional cases may result in the seller's non-delivery of an order. In most of these cases, non-delivery is simply due to a misunderstanding. For this reason, we highly recommend buyers and sellers to directly contact each other to properly resolve the issue.
Buyers are strongly encouraged to give the seller the duration of their delivery period to fulfill the order. In the event that the buyer cancels his/her order before the delivery guarantee period has expired:
For security purposes, we will first have to confirm the delivery status with the seller before a refund may be processed.
MMOSWAP will consider that the order failed due to the buyer's error, and will therefore penalize the buyer's reputation. Additionally, the seller may also leave feedback on the buyer regarding their experience during the transaction.
If we confirm that the delivery was not fully completed, we will appropriately refund the buyer within 3 business days.
If the seller's delivery guarantee has expired, MMOSWAP urges the buyer to continue to work directly with the seller to successfully coordinate the completion of the transaction. The order will not be automatically closed and delivery may still be successfully completed.
In the event that the buyer no longer wishes to wait after the seller's delivery guarantee has expired, the buyer may cancel the transaction (penalty-free). We will then automatically process the buyer's refund on the following business day and the buyer will immediately be able to leave feedback on the seller.
Buyers are strongly encouraged to give the seller the duration of their delivery period to fulfill the order. In the event that the buyer cancels his/her order before the delivery guarantee period has expired:
For security purposes, we will first have to confirm the delivery status with the seller before a refund may be processed.
MMOSWAP will consider that the order failed due to the buyer's error, and will therefore penalize the buyer's reputation. Additionally, the seller may also leave feedback on the buyer regarding their experience during the transaction.
If we confirm that the delivery was not fully completed, we will appropriately refund the buyer within 3 business days.
If the seller's delivery guarantee has expired, MMOSWAP urges the buyer to continue to work directly with the seller to successfully coordinate the completion of the transaction. The order will not be automatically closed and delivery may still be successfully completed.
In the event that the buyer no longer wishes to wait after the seller's delivery guarantee has expired, the buyer may cancel the transaction (penalty-free). We will then automatically process the buyer's refund on the following business day and the buyer will immediately be able to leave feedback on the seller.
Related Buyer Articles
Related Seller Articles
